Vantage Appliances Inc. (“Vantage,” “we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and your choices. We handle personal information in accordance with applicable Canadian privacy law (PIPEDA and applicable provincial legislation).

Who we are

We are Vantage Appliances Inc. Our website address is https://vantageappliance.ca.

Information we collect

Contact and service information: your name, address, phone number, email, appliance details, and service history, provided by you when you book or receive service.
Website booking requests and chat: what you enter in the booking form or type to our website assistant, so the office can follow up on your request.
Website information: basic technical information (such as browser type and pages visited) if you use our website.

How we use your information

To schedule, perform, and follow up on appliance service.
To communicate with you about your appointments and service calls, including by phone, email, and, if you opt in, text message (SMS).
To maintain service records and warranty history.
To meet legal and accounting obligations.

Text messaging (SMS) and mobile information

If you opt in, we use your mobile number to send service-related text messages (for example, appointment confirmations and “technician on the way” updates).

Providing your mobile number and opting in is voluntary and is not a condition of receiving service.
You can opt out at any time by replying STOP, or opt back in by contacting us.
We do not sell, rent, or share your mobile opt-in information or SMS consent with any third parties or affiliates for their marketing purposes.
Mobile information is used only to deliver the service messages you asked for.
Message frequency varies; message and data rates may apply.

Service providers

We use trusted service providers to operate our business, for example a messaging provider to deliver SMS notifications and a payment processor to handle payments. These providers process information only as needed to provide their service to us and are bound to protect it. They do not receive your mobile opt-in data for their own marketing.

Where we send your data

We are obligated to forward data we collect from our customers and clients to the manufacturer of their product if we are performing warranty service on that product. Please refer to the Sub-Zero, Wolf and Cove privacy policy.

Data retention

We keep service records for as long as needed to provide service, honour warranties, and meet legal and tax obligations.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to non-essential communications (including SMS) at any time. Contact us using the details below.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

Embedded content

Journal articles may link to or include videos from other websites such as YouTube. Those websites may collect data about you as if you had visited them directly.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

Contact

Vantage Appliances Inc., 11075 48 Street S.E., Calgary AB, T2C 1G8 · info@vantageappliance.ca · 403-453-0422

Privacy policy